How to Track Your Print Order – xpress

Once you’ve placed an order with PrintXpress, tracking its status is simple and convenient:

Log in to your account.
Navigate to the "My Orders" section.
Find the order you want to track and click on the "Track Order" button.
You’ll see real-time updates on your order’s progress, including production status, shipment date, and estimated delivery.

You will also receive email notifications at key stages of your order, so you stay informed without logging in. If you notice any unexpected delays or issues, please contact our support team for assistance.

2. How to Modify or Cancel an Existing Order

Changed your mind or found a mistake in your order? Here’s how to modify or cancel it:

If your order has not yet entered production, you can:update quantities, delivery address, or upload updated files by:
- Logging into your account.
- Going to "My Orders" and selecting the order in question.
- Clicking "Modify Order" and making the needed changes.
To cancel an order before production:
- Follow the same steps and select "Cancel Order."
- Confirm your cancellation request.

Please note that once production starts, orders cannot be modified or canceled. In such cases, you may consider requesting a refund or reordering. If you need help, contact customer support as soon as possible.

3. Common Order Issues and How to Fix Them

Sometimes orders don’t go perfectly. Here are common issues and tips to address them:

Delayed delivery: Check your tracking information. Delays can happen due to shipping carrier problems or weather. Contact support if your order is significantly late.
File upload error: Ensure your files meet the format, size, and resolution requirements. Try re-uploading or contact technical support for help.
Wrong or incomplete order: Verify your order summary before confirming checkout. If you receive an incorrect item, please report it immediately for replacement.
Payment problems: Confirm your payment method is valid and has sufficient funds. Check for notifications about failed payments. You can update payment details in your account.

For any other issues, our customer service team is ready to assist you promptly.