Warranty, Service, and Care — What to Expect After Installation

Overview
This article explains how warranty coverage works, how to request service, and how to care for your windows and doors so they perform at their best.

Warranty & Service

Is my warranty automatically active?

Yes. Once your California Deluxe Windows purchase and installation are complete, your warranty is in effect. You don’t need to submit anything.
We recommend calling the Warranty/Services Department to confirm your contact details are correct.

Warranty/Services Department: [phone]

Can I transfer my warranty?

Yes, the warranty is transferable.

What if I have an issue covered by warranty?

Contact Warranty/Services for assistance: [phone]

Where do I find my Order Number and Line Number?

All California Deluxe Windows products have a label with the Order Number and Line Number. Location depends on window/door type. If you need help, contact Consumer Services at [phone].

Care & Maintenance

How do I clean vinyl frames?

Use mild, nonabrasive soap and water. Rinse completely and wipe dry with a soft cloth.
Never use abrasive or acidic cleaners—they can permanently damage the finish.

What do you recommend to clean the glass?

Use mild dish soap and water, rinse completely, and wipe dry with a soft cloth.
Never use petroleum-based cleaners, abrasive/acidic chemicals, razor blades, putty knives, abrasive pads, or high-pressure water hoses.

How do I lubricate window/door hardware?

Lubricate once per year (or twice per year in high salt-air areas).
Use 100% silicone lubricant, available at most major hardware stores.